Cookie Policy

We would like to inform you about the types of cookies used on our website, the purposes for which cookies are used, and the settings, management and deletion of these cookies.

You can visit our website without giving any personal information, and you can meet your needs by getting information about our products and services. Some cookies are used to collect information about the use of the site during visits. Our aim here; to provide convenience to the user visiting our website and to improve the operation.

What is a cookie?

A cookie is a small text file that is saved on your computer or mobile device via your browser when you visit a website.

Cookies allow a website to work more efficiently, as well as to provide personalized pages in order to provide a more convenient and faster visit experience for your personal needs. Cookies only contain information about your visit history on the internet and do not collect any information about the files stored on your computer or mobile device.


Types of Cookies and Purposes of Use

There are two types of cookies, Persistent Cookie and Temporary Cookie, according to their validity periods. Temporary cookies are created while visiting the website and are only valid until you close your browser. Persistent cookies are created when you visit the website and remain until you delete them or they expire. Persistent cookies are used for operations such as providing a personalized experience compatible with your settings

Types of cookies and their purposes of use are described below.

Mandatory Cookies

It is essential for the correct functioning of our website. For example, mandatory cookies are used for purposes such as authentication and not losing information about your current session. These cookies are used for purposes such as security and authentication and are not used for any marketing purpose.

Cookies Necessary for Functionality

These are cookies that allow users who visit our website to remember their preferences. For example, it allows the visitor’s language preference or text font size selection to be remembered. Not allowing the use of such cookies may result in not using a special feature for you and prevent it from remembering your preferences.

Cookies Required for Performance and Analysis

These are cookies that help improve our website. These types of cookies collect information about visitors’ use of the site, are used to control whether the site is working properly and to detect errors received.

Targeting and Advertising Cookies

These cookies are used to promote products and services on our website or in channels other than our site, to show you relevant and personalized advertisements with our partners, and to measure the effectiveness of advertising campaigns.




How Are Cookies Collected?

Data is collected through your devices from which you access browsers. This collected information is device specific. It can be deleted by the user at any time and access to information can be closed.

Our Privacy Policy

Your privacy is important to us, your privacy and security rights are our basic principle.

In this context, you can reach our clarification text on the protection of personal data here.


How can you control cookies?

You can delete the cookies already on your computer and prevent the saving/placement of cookies on your internet browser.

Internet browsers are predefined to automatically accept cookies. Since managing cookies differs from browser to browser, you can refer to the help menu of the browser or application for detailed information.

For instance,

You can manage it with “Google Chrome -> Settings -> Advanced -> Privacy and Security -> Site Settings -> Cookies and Site Data -> Allow sites to save and read cookie data”.

You can manage it from the “Internet Explorer -> Settings -> Internet Options -> Privacy -> Advanced settings” menu.

Most Internet browsers allow you to:

  • View and delete saved cookies
  • Blocking third-party cookies
  • Blocking cookies from certain sites
  • Block all cookies
  • Deleting all cookies when you close internet explorer

If you choose to delete cookies, your preferences on the relevant website will be deleted. In addition, if you choose to block cookies completely, many websites and digital platforms, including Akbank’s websites, may not work properly.

To Control Cookies on Your Mobile Device;

On Apple Devices;


  • You can clear your browsing history and cookies with the steps “Settings -> Safari -> Clear History and Website Data”.
  • To delete cookies and keep your history, you can follow the steps “Settings -> Safari -> Advanced -> Website Data -> Delete All Website Data”.
  • If you do not want historical data to be kept while visiting the sites;
  • You can activate private browsing by following the steps “Safari -> icon -> Private -> Done”.
  • You can block cookies by going to “Settings -> Safari -> Block All Cookies”. However; Some websites and features may not work properly when you block cookies.

On Android Devices;


  • You can clear your cookies by selecting “Chrome app -> Settings -> Privacy -> Clear browsing data -> Cookies, media licenses and site data -> Clear Data”.
  • You can allow or block cookies by selecting “Chrome App -> Settings -> Site Settings -> Cookies”.